Refund policy

Unfortunately, due to being produced on demand, we cannot offer refunds or exchanges. For that reason, please make sure you have ordered your correct size in apparel.

Damages and issues

If the item is damaged upon receipt or there is a misprint/error in design, we do offer a return policy. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so we can evaluate the issue and make it right.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at info@jenniferoslerbolton.com. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@jenniferoslerbolton.com.